Service Protocol Enhancement FAQ

• 1. What are the precautions being implemented by AsterSpring to ensure safety during facial treatment for customers?

  The health, wellbeing and safety of our customers and team remain our priority. AsterSpring are implementing extensive safety preventative practices to ensure great skin health can be achieved with peace of mind. Precautionary measures in compliance with the Malaysian government’s SOP include:

  • Frequent sanitization especially all high-touch areas
  • Temperature checks and health declaration forms prior to entry
  • No touch skin analysis and consultation
  • Usage of disposable items where possible
  • Staff wearing additional PPE during facial treatment
  • Enhanced treatment protocols
  • Cashless payment preferred; disposable gloves available if cash involved
• 2. Why are AsterSpring treatment protocols being enhanced?

  AsterSpring treatment protocols are being enhanced to comply with the Malaysian government’s SOP.

  The Malaysian government’s latest SOP includes the following restrictions:

  • Minimal services duration
  • Massage is now allowed to be performed by therapist wearing gloves

  As such, AsterSpring treatments will incorporate more advanced machine technology, professional grade products, and reduced physical touch to ensure maximum results can be achieved in minimal time with optimal safety.

• 3. How will treatment results and experiences be enhanced in less time?

  AsterSpring will be utilising more technology to enable customers to enjoy more results in less time.

  More machines will be incorporated to enable better penetration of high performance products into the skin with additional benefits including:

  • bt-micro from USA to improve skin resilience and firming
  • Cold thermodyn for skin soothing

  Professional grade products with high levels of active ingredients will also be utilised to provide intensive results.

  In compliance with the Malaysian government’s latest SOP, we are happy to share with you that your AsterSpring professional skincare therapist can now perform some European or pressure point massage wearing gloves.

  Moreover, in compliance with the Malaysian government’s SOP, massage previously performed by hand, will also be replaced with natural volcanic stones applied with special techniques to help drain, detox and relax.

• 4. Is facial steamer allowed during facial treatment? How about other machines that use spray?

  Yes, facial steamer can be used to help prepare the skin for extraction.

• 5. Will there be extraction during facial treatments?

  Yes, AsterSpring professional skincare therapists will practice minimal physical contact during facial treatment and still perform extraction to remove impurities from skin.

  Nonetheless, we have innovated our extraction process to use an optional micro-current clearing device or manual extraction performed by an Asterspring professional skincare therapist wearing finger gloves.

• 6. Will the enhanced treatment protocols be implemented for the long-term?

  AsterSpring’s enhanced treatment protocols are regularly being reviewed to comply with the Malaysian government’s latest SOP and safety preventative practices in support of the fight against COVID-19 together.

  We are hopeful that the situation will improve, and AsterSpring standard treatment practices and processes can be restored in the near future.

• 7. Will treatment prices be adjusted?

  AsterSpring’s treatment prices will be maintained, in spite of the high costs incurred to implement extensive safety preventative practices.

  Higher costs incurred to perform treatments include greater usage of advanced machines, professional grade products and disposable items for customers to enjoy maximum results in minimal time with optimal safety.

• 8. What types of facial treatments are available? Will there be 1 type of facial treatment only?

  Our AsterSpring team of highly trained professional skin therapists will be able to care for, treat and address your personalized skin concerns with a wide variety of enhanced facial treatment protocols that specifically cater to challenges faced with your skin, including dehydration, dryness, acne and breakouts, sensitivity, ageing and brightening.

  Most AsterSpring facial treatment protocols have been enhanced, so you can enjoy great skin health with optimal safety in compliance with the Malaysian government’s SOP and extensive safety preventative measures.

• 9. I am a regular customer with AsterSpring. Will the enhanced treatment protocols with minimal services duration be able to deliver the same treatment results that I am used to receiving?

  Yes, we really appreciate your trust and continued support! We are happy to ensure you will continue to enjoy optimal skin health results with AsterSpring, even with enhanced treatment protocols’ shorter durations due to compliance with the Malaysian government’s SOP.

  With over 36 years’ experience in treating skin, our AsterSpring team have rigorously tested how to achieve results in less time, with the usage of good quality machines, tools and advanced technologies proven to help boost results safely and yet effectively.

• 10. Will I still enjoy my facial treatment experience?

  Yes, our team are committed to helping you achieve great skin health, so you can look and feel your best with AsterSpring.

  We strive to give our customers the best experience possible, without compromising the safety and wellbeing of you and your AsterSpring professional skincare therapist.

  We will continue to provide personalized skin consultations to understand and address your skin concerns with a wide variety of enhanced facial treatment protocols that specifically cater to challenges faced with your skin including dehydration, dryness, acne and breakouts, sensitivity, ageing and brightening.

• 11. Can I deduct facial treatments from my package?

  Yes, you can still enjoy and redeem AsterSpring facial treatments with valid packages.

  There are also attractive promotions available that you can find out more about by speaking with your AsterSpring professional skin therapist.

• 12. Will there be any extensions for existing packages during this period?

  Yes, facial packages have been extended during this period. Please kindly check with your AsterSpring professional skin therapist for more information.